TERMS AND CONDITIONS  

Please see our full terms and conditions for more details

 

 

Orders:

Small orders (of 6 or less items) placed before 2PM UK time Monday to Friday are normally dispatched the same day. Larger orders are processed in the order of receipt and are usually dispatched within  two working days.

Prices:

All prices are quoted in Pound Sterling (GBP). Payments by debit/credit card will be converted by your card issuer at the time of billing.

Minimum Order Value:

The minimum order value is £6.00 including postage.

Postage & Dispatch:

Postage is calculated by the weight of the order.

UK orders weighing up to 1.5kg are dispatched via Royal Mail First Class post. Orders over 1.5kg are dispatched via ParcelForce priority service.

International orders weighing up to 2.0kg are dispatched via Royal Mail First Class post. Orders over 2.0kg are dispatched via FedEx International Priority service or Parcelforce. These services are fully trackable, and we will happily provide a tracking numbers for your shipment upon request.

You can track your FedEx shipment here.

All Ainsworths shipments are full compliant with ADR and IATA "Dangerous Goods" regulations. Please be aware that all international shipments sent by Ainsworths, which are classed as dangerous goods, are always shipped via a FedEx priority service regardless if the total shipping weight of the order falls below 2.0kg. Orders containing large volumes of dangerous goods in excess of 5 Litres will be subject to an additional Dangerous Goods surcharge. UK orders containing dangerous goods items will be sent by Royal mail and FedEx (for orders +1.5kg) under the ID8000 (Medicines) system.

*IMPORTANT: RUSSIAN SHIPMENTS       Please be aware that as of 27th Jan 2014, Ainsworths has suspended shipping to Russia via all delivery services (Royal Mail & FedEx). This is due to the recent tightening of Russia Customs laws, resulting in all of the major Western Express couriers suspending their Import services to Russia.

Dangerous Goods Classification:

The following products are classed under ADR and IATA regulations as "Dangerous Goods", with all items falling under Class 3: "Flammable liquids". These products are subject to the Excepted and Limited quantities exceptions stated under ADR & IATA rules.

For addition information, please feel free to email enquires@ainsworths.com, marking it for the attention of the Shipping Manager.

Hotel Deliveries:

Requests for orders to be delivered to hotels (UK only) will be fulfilled at the customers’ risk.

Non Receipt of Orders:

In the instance of non-receipt, orders will be resent after a period of 7 working days for the UK and 14 working days for overseas. Industrial action by mail services may cause these times to be extended.

Confirmation of Online Orders:

For orders placed online an email confirmation will be sent advising of your order number. Please contact us if you have not received this email within 24 hours.

Website & Catalogue Descriptions:

Every care has been taken to ensure that all descriptions, sizes, and formats are correct at the time of going to press. In the interest of product improvement Ainsworths reserves the right to change these without prior notice. Prices include VAT where applicable.  Ainsworths reserves the right to change prices without prior notice.

Returns Policy:

As all our remedies are hand made to order, we cannot accept any return of items  ordered incorrectly.

 

To view our full Terms and Conditions please click here